Our commitment to you as a customer and a supporter:
The Barn Owl Centre is a small UK charity dedicated to providing helpful advice, quality products and a positive customer experience. We always welcome feedback, suggestions and comments to help improve our service.
SHOP INFORMATION
Making A Purchase:
Shopping with us is simple. Browse our shop, add items to your basket and proceed to checkout when ready. Payment details are collected securely during checkout.
We accept secure online payments through our payment providers.
Supporting Our Charity
Every purchase, donation and future support initiatives help fund our conservation work, wildlife sanctuary and long-term habitat projects.
As our charity develops, additional ways to support our work may become available through our website.
Gift Aid:
If you are a UK Tax payer and Gift Aid a donation to the Barn Owl Centre, this means if you donate £10, we can reclaim an additional £2.50 tax back from HM Revenue & Customs (HMRC). Provided you have paid sufficient tax within the tax year of your donation, that’s an extra £2.50 to support our Charity at no extra cost to you
Currency:
All prices shown on our website are in UK pounds sterling (£).
Payments are processed securely through our payment providers.
Credit Card Security:
Our website uses secure technology to help protect payment and customer information during checkout.
Our Registered Address:
Barn Owl Centre Ltd
Netheridge Farm
Netheridge Close
Hempsted
Gloucester
GL2 5LE
A Company Limited by Guarantee
Registered in England
Certificate of Incorporation 4147016
Registered Charity No. 1097410
OUR RETURNS POLICY
When you buy from The Barn Owl Centre, we want you to be happy with your purchase.
If you need to return an item, please contact us and we will do our best to help.
This returns policy applies to purchases made through The Barn Owl Centre website.
Changed your mind:
Customers should contact us within 30 days of receiving their order if they wish to discuss a refund, replacement or return.
For change-of-mind returns, return costs are normally the responsibility of the customer.
Product arrives damaged or is faulty:
If any of our products arrive damaged or are faulty, please contact us or bring your product to the Barn Owl Centre and we will arrange a like-for-like product to replace the damaged/faulty item.
Exchange or replace a product:
Please contact us before returning your item, or bring it to The Barn Owl Centre where appropriate.
Where possible and stock is available, we will arrange an exchange or replacement.
Where a return is agreed due to damage or fault, reasonable return costs may be covered.
For change-of-mind returns, return costs are normally the responsibility of the customer.
Customers should contact us within 30 days of receiving their order if they wish to discuss a refund, replacement or return.
Refunds will normally be processed once returned items have been received and inspected.
This does not affect your statutory rights.
Your statutory rights:
Nothing in our returns policy affects your statutory rights. If you would like to know more about your legal rights, please visit the Directgov website. Please note that we are not responsible for the content of external websites.
DELIVERY INFORMATION
Delivery Schedule:
We normally dispatch orders within a few working days of receiving your order. During particularly busy periods or circumstances beyond our control, delivery may take up to 14 working days. If we expect any significant delay, we will contact you as soon as possible to keep you informed.
Scotland, UK Islands & International Deliveries:
Delivery charges to Scotland, UK islands and international destinations may vary and are outside our control. Before placing an order, please call us on 01452 383999 or email info@barnowl.co.uk for a delivery quotation.
UK Deliveries & Collection
We deliver our nest boxes throughout the UK. You are also welcome to collect your order from the Barn Owl Centre to save on delivery costs. Please contact us before placing your order if you would like to arrange collection.
Standard delivery charges apply to most addresses in England and Wales. Deliveries to Scotland, UK islands and some remote locations may incur additional courier charges. We will be happy to confirm the delivery cost before your order is placed.
Please provide a mobile telephone number whenever possible when placing your order. This allows us and our courier to send delivery updates or contact you quickly if there are any difficulties finding your address. A landline number is also welcome if you do not have a mobile phone.
If you need any help or advice, please call 01452 383999. We can usually respond more quickly by telephone than by email. Our office telephone is diverted outside normal office hours, allowing us to support customers whenever possible. As we also operate a 24-hour Wildlife Rescue Centre, many of our customers find evenings a convenient time to call.
HOW TO CONTACT THE BARN OWL CENTRE
If you need advice or support, please contact us and we will be happy to help.
Our contact details are:
The Barn Owl Centre
Netheridge Farm
Netheridge Close
Hempsted
Gloucester
GL2 5LE
Telephone: 01452 383999
Email: info@barnowl.co.uk
GENERAL TERMS OF USE
Privacy Policy:
We respect your privacy and are committed to protecting your personal information. We only collect and use the information needed to process your orders, provide our services and respond to your enquiries.
We do not sell or share your personal information for marketing purposes. Where necessary, we may share relevant information with trusted service providers, such as delivery companies or payment providers, to complete your order.
If you have any questions about how we use your personal information, please contact us and we will be happy to help.
Data Protection (UK GDPR)
The Barn Owl Centre is committed to protecting your personal information and handling it responsibly in accordance with UK data protection legislation.
We only collect the personal information needed to process orders, provide our services, respond to enquiries and meet our legal obligations.
We keep personal information only for as long as necessary and take appropriate steps to keep it secure. You have the right to request access to the personal information we hold about you and to ask for it to be corrected where appropriate.
If you have any questions about your personal information or how it is used, please contact us and we will be happy to help.
Website Changes:
From time to time, we may update our website, products, services or information to reflect improvements, operational changes or developments within the Barn Owl Centre.
We aim to keep all information accurate and up to date. If any significant changes affect an existing order or booking, we will contact you as soon as possible.
Cookies:
Our website uses cookies to help it work properly, improve your browsing experience and support features within our online shop. Cookies help remember your preferences and allow us to understand how visitors use our website so we can continue to improve it.
Most web browsers accept cookies automatically, but you can change your browser settings at any time if you prefer to manage or disable them. Please note that disabling cookies may affect how some parts of our website and online shop work.